The following are the terms and conditions that constitute our shipping policy.
Processing time
All orders are processed within 3 to 4 business days of receipt. Orders are not shipped or delivered on weekends or holidays. You will receive a shipment confirmation email once your order has shipped containing your tracking information. The tracking number will be active within 24 hours.
Shipping cost
All Shipping charges for your order will be calculated and displayed at checkout. We currently do not ship outside the US.
Delivery
In general, domestic shipping can take up to 8 days not including holidays or weekends. Please keep in mind that delivery may be delayed due to unforeseen circumstances such as bad weather or a high number of seasonal delivery orders.
Returns
Not happy with your purchase? No problem! You may return your item(s) within 14 days from the date you received it. Please make sure the item(s) you wish to return is in new condition and in its original packaging. Return shipping fees will apply. Depending on the payment method, refunds may take up to 14 days. Clearance items and delivery fees are non-refundable.
Glitzy Glam reserves the right to refuse returns of items that are not in as-new condition due to damage or misuse by the customer.
If you would like to return an item, please follow the instructions below:
Once your return has been approved, we will email you a prepaid label and instructions on how to return your items.
Once your items arrive at our warehouse, we will start processing your refund (please allow 2 to 3 days).
Depending on your payment method, it may take up to 14 days for the refund to show on your bank statement.
Damaged Items
If your items arrive damaged, please contact us immediately at support@glitzyglamhomedecor.com and let us know. It is important to note that all claims must be made within 10 days of delivery. Any claims made after 10 days will not be accepted. Please send photos or videos of the damaged items to our team so that we may better assist you with your issue and choose the appropriate course of action.
Parcels Damaged in Transit
If you find a parcel is damaged in transit, if possible, please reject the package from the courier and get in touch with our customer service. If the package has been delivered without you being present, please contact the carrier’s customer service. Glitzy Glam is not responsible or liable for damaged packages during transit.
Order Cancellations
You may cancel your order at any time within 24 hours. If an order has already been shipped, please refer to our refund policy.
